CRM Support Technical Analyst Jobs Vacancy in USA at Visa Inc

JOB TITLE: CRM SUPPORT TECHNICAL ANALYST Job
Location: Miami, FL, US
CRM SUPPORT TECHNICAL ANALYST (Job Number:130205)
Location- United States-FL-Miami
Organization- Technology
Job- Systems Analysis

Description

Visa Inc:

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Jobe Scope:

The Corporate Information Technology (CIT) team provides development and support for Client, Corporate Operations and Administration Systems. Visa global business functions supported by CIT include Marketing, Sales, Service, Call Center, Finance, Revenue, Human Resources, Customer Relationship Management and Corporate Risk. This includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver and support industry leading packaged software and custom developed solutions.

Visa is currently seeking a CRM Support Technical Analyst responsible for problem coordination, analysis, user experience through the issue resolution process, and implementation of remediation activities in support of Visa Global CRM business needs. This US-based role is part of the Global CRM IT Team and reports to the Global CRM Support Leader based in Singapore.

Key responsibilities:
-This support analyst role will work closely with the Global CRM Support Leader and 3rd party Support Services to deliver quality and timely support services to our CRM business partners.
-Analysis of critical CRM issues and point of coordination across IT and vendor Teams for CRM support activities
-On-site overall CRM support liaison for CRM business partners
-Provides clear verbal and written communication for CRM Support
-Contribute to the creation of and manage continuous improvement plans and actions
-Responsible to planning and tracking execution of preventive maintenance
-Provides coordination for escalation, high severity and risk management related to incidents, problems, and change management.
-Coordinate teams to perform in-depth issue assessment, root cause analysis, and remediation planning.
-Collaborate with a team of about 20 support analysts; on and off-shore to drive the resolution of issue with an operational understanding of customer needs and expectations
-Provides direction to our 3rd party vendor to drive sense of urgency, deliver in alignment with priorities, and the appropriate leverage of Visa IT functions from Security, Operation, network, Database, etc.
-Become the subject matter expert for the on-shore understanding of VISA CRM support needs and the coordination point to drive resolution of most complex issues in support of operational stability
-Participate in production turnover of new functionality, and projects to ensure readiness of support.

Qualifications

Qualifications:
-Bachelor Degree in Engineering/Computer Sciences or equivalent experience
-At least 5 years of experience in application development and application support
-5+ years of CRM application support and engineering experience.
-SIEBEL CRM experience required for Support and Sales business functions. Additionally to Siebel CRM, Oracle CRM On-Demand, InQuira, RightNow, support experience preferred.
-Siebel technical solution expertise
-Solution engineering experience: integration, EAI, workflow, Websphere MQ, SQL, Java, Redhat Linux, on-premise and cloud applications
-Highly organized. Expert creating plans, measuring, and communicating results.
-Strong communication skills – excellent at communicating context, appropriately level of details or succinct summaries as required
-Expertise setting and managing expectations in a collaborative environment
-High-energy, composure, and appropriate sense of urgency.
-Combination of technical engineering skills and functional Siebel understanding
-ITIL experience
-Proven track record supporting CRM application in a similar role


Nearest Major Market: Miami
Job Segments: Technical Support, Banking, Bank, Database, Oracle, Technology, Finance

Deadline Date:28th Feb 2013

How To Apply:
http://jobs.visa.com/job/Miami-CRM-SUPPORT-TECHNICAL-ANALYST-Job-FL-33010/2386030/