Customer Service Representative Careers at Interstate Batteries in USA, Dallas

Job Title: Customer Service Representative
ID 2012-1645
Job Location US-TX-Dallas

More information about this job:
Overview:

If you’ve been looking for an Outrageously Dependable company where character counts, then you’re home. Interstate Batteries, headquartered in Dallas, Texas, built its reputation on a great automotive battery, but look how much we’ve grown over the past 60 years! We now offer more than 16,000 portable power solutions and accessories throughout North America, Australia, the Caribbean and Latin America. Take charge of your future and see if you have what it takes to be one of our 1,600 specially selected Team Members.



Provide superior customer service to our customers, Distributors, and employees through timely and accurate work. Must provide “Outrageous Dependability”.
Responsibilities:

Answer calls from customers, vendors and distributors and answer multifaceted questions ranging from simple to complex, attempting to resolve issues or concerns. If concerns or issues cannot be resolved, appropriately route calls and follow through to ensure the customers, vendors and/or distributors needs are met. This duty is performed about 70% of the time.
Understand Company's structure with accompanying contact information in order to be able to interface with IBS Distributors, Dealers and customers and direct such contacts as needed.
Assess escalated calls and attempt to de-escalate by providing solid customer service and utilizing listening skills in order to evaluate the needs of the caller. This duty is performed about 10% of the time.
Greet vendors, customers, job applicants and other visitors in a professional and courteous manner. This duty is performed about 30% of the time.
Handle variety of tasks in a fast paced environment, being the first impression of IBSA. Prioritize duties and ensure all tasks are executed wholly while maintaining the highest level of customer service. This duty is performed about 10% of the time.
Other duties as assigned.
Perform any other related duties as required or assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school, plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc.
5 years related experience and/or training, or equivalent combination of education and experience.

Deadline Date:31 January 2013
How To Apply:

https://careers-interstatebatteries.icims.com/jobs/1645/job