Airport Services Specialist Jobs Vacancy in USA at USO of Metropolitan Washington

Job Title: Airport Services Specialist

USO of Metropolitan Washington

Fort Belvoir, Virginia

USO of Metropolitan Washington (USO-Metro) is a private, nonprofit, premier service organization providing morale, welfare, and recreation activities for the men and women of our armed forces and their families. The mission of USO of Metropolitan Washington is to serve those who serve, and their families. Every program and service has been developed to give back to the men, women and children who sacrifice so much for our country. USO-Metro is the largest affiliate of the World USO Organization’s 160 locations serving one of the highest concentrations of military in the world. USO-Metro operates four Airport Assistance Centers, five Family Support Centers, one Joint Services Center, the Mobile USO Program which reaches 26 local military installations, orientation and emergency assistance programs, celebrity entertainment, warrior and family centers through our nation’s military hospitals, and a myriad of other programs, events, and services.


The position: Reports to the Airport Services Manager and assists with daily operations of two USO airport facilities at Ronald Reagan Washington National and Washington Dulles International airports.

Manages the volunteer program at each location, prepares reports, and conducts executive communication.

Serves as the principal liaison with airport community leadership at both airport locations and represents USO-Metro on topics related to airport operations, including facilities development and maintenance.

Position involves human resources, public relations, financial management, fundraising, donor interaction, volunteer management, special event planning, and executive correspondence.

Principal Responsibilities:

Monitors and directs the day-to-day operations at Reagan and Dulles to ensure that goals and objectives are met, supplies are procured, and that services and projects are being accomplished efficiently and effectively.
Interviews, trains, and schedules volunteers. Identifies/recruits volunteers to handle some administrative responsibilities.
Ensures volunteers are used effectively, enhancing work environment and reducing the paid staff workload.
Assists the Airport Services Manager in developing advertising, funding and marketing of program operations; may include providing informational tours, developing copy for materials, handouts, news releases, pamphlets and brochures.
May serve as a USO spokesperson on airport related topics.
Prepares written correspondence to keep volunteers informed.
Drafts executive correspondence, including donor thank you letters, tax-deductible receipts, and submitting USO airport news for inclusion in a quarterly USO-Metro newsletter.
Prepares monthly statistical reports. This includes guest traffic and volunteer hours. Also prepares a monthly financial report, itemizing expenses and donations, both cash and in-kind products/services.
Ensures that information/resource materials that volunteers utilize are current.
Supervises volunteer efforts to ensure brochures and publications are ordered and stocked.
Conducts vendor relations.
Other duties as assigned.
Areas of Competency:

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community with ability to work in a team environment.
Ability to recruit, supervise, coordinate, and train employees and volunteers to include organizing, prioritizing and scheduling work assignments.
Must be able to multi-task and prioritize in a fast-paced, changing environment
Ability to work independently, make sound decisions and use good judgment.
Customer service oriented. In tune with the needs of military travelers, volunteers and the USO. Good problem solver.
Highly organized, flexible and self motivated with the ability to manage multiple tasks and remain calm in hectic situations.
Some work outside traditional business hours may be required.
Education/Experience:

Bachelor’s degree or equivalent certification with a background in human services, customer relations or related field.
Knowledge of the USO and its programs and services a plus.
This is a high visibility position and an exceptional opportunity to make a positive, direct, and meaningful impact upon the Troops and Families whom USO of Metropolitan Washington serves so well. Compensation is in the $35,000 - $40,000 range.
Candidates local to the Washington DC Metro Area only.

Application Instructions

For confidential inquiries, please contact:

carole@humancapitaladvisors.com

Job Type: Program
Organization Type: Nonprofit Organizations