Business Technical Analyst for Restaurant Systems Management Jobs at McDonald’s Corporation in USA

Job Title: Business Technical Analyst for Restaurant Systems Management

Job Description The MCD/IT Restaurants department is in search of a highly motivated and enthusiastic Business Technical Analyst for the Restaurant Systems Management (RSM) Global Project team. The RSM product is comprised of Microsoft's System Center Configuration Manager and System Center Operation manager enterprise solutions.  These tools have been deployed with additional MCD developed tools to manage our POS systems and software in over 19,000 of our 33,000+ restaurants globally.

The Restaurant Systems Management (RSM) Global Project team provides guidance, support and develops solutions for the AOW regional and country markets using the RSM tools.

This person will provide input on systems architecture, create solutions and supervise day to day development of software which integrates with Microsoft's software.

The person in this role would have a personal curiosity to learn and master the technology which installs software and monitors the health of our systems. The team mission includes innovating new ideas and uses of the technology stack and adding value to the business by solving problems.
Responsibilities • Be able to quickly evolve into the role of global subject matter expert for McDonald’s implementation of System Center tools in the restaurants. Learn all aspects of the product and it's custom features.
• Fully understands and acts as a primary technical consultant of the Enterprise Software and System Health Management solutions
• Bridge the gap between the business customer and the technology solution providers (i.e., vendors, infrastructure team, development team, support team, etc.) by translating business needs to technical solutions throughout the lifecycle of the product.
• Translates regional requirements into globally compatible solutions that meet our defined infrastructure and application standards.
• Facilitates "hands-on" solution installation, testing and lab setup including working with global teams to assist in testing and configuration efforts
• Coordinate and/or execute plans to ensure that technical solutions meet the needs of the business.
• Lead and coach day to day tactical technology work in partnership with a development team
• Manage a level 4 support team for Area of the World product incidents. Track tickets and help the support team as needed. Manage any escalations to Microsoft.
• Create, track and manage development requests, requirements, designs and deliverables per SDLC standards and best practices.
• Use department standard tools to manage documents and project elements.
Minimum Requirements • Deep comfort and practiced expertise with Windows Operations systems including Windows Server 2003, Server 2008, Windows Embedded, POS Ready 7, and Windows 7
• Microsoft IT Pro Certification such as MCSE, MCSA or MCP (SCOM 2007 / SCCM 2007) required
• Deep understanding of software installation processes on Windows Operation Systems
• Experience creating and deploying software using MSI, MSP, and MST formats
• Experience with remote operating system deployments to a geographically distributed client base
• Experience working with technology in a federated franchisee structured organization
• Strong written and oral communication skills. A desire to discuss and debate technology solutions
• A solid foundation of troubleshooting software and system errors and best practices in incident management
• Certification, Understanding or desire to utilize ITIL/MOF IT process
• Ability to read and write VBScript and Powershell scripts
• Understanding of Active Directory, it's structure and uses in an enterprise
• Understanding Microsoft SQL server, how to query and access data stored within it
• 5 years working with customers to develop and define total product lifecycle.
• Experience managing client health of remote systems on an enterprise level
• Fundamental knowledge of System Center Operations Manager management packs (both vendor provided and custom built)
• Experience with large scale System Center client/server migrations is preferred
• Experience with enterprise software deployment and system monitoring tools required.

IndeedMCD

*LI-RW
*CB

Country United States
State Illinois
City Oak Brook
Requisition Number 2113BR
EOE Statement McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

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